Q: My Whirly seems "twisted". Somehow the magnet doesn't seem to lay flat.
A: When the Whirly is crafted straight, there is no way to permanently "twist" it. Sometimes, when I curl your bracelet to fit the gift tin, the magnet slips through the two side pieces. This is an easy fix. You simply "uncurl" it. This video shows you how. Please contact me if you continue to have an issue.